As its name suggests, Code 22 is issued when Walmart does not receive all the items it is billed for on the invoice. 196Chargeback reason codes can change with new information. Your business may not have to. AP – Recurring Payments; 05 – Good Faith Investigation; AW – Altered Amount;. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. Accessed October 31, 2022. This reason code is accompanied by a fraudulent reason code (UA). Solutions. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. Code 22: Merchandise Billed not Shipped. 3: Goods or services were not as described: C31: RM: 13. The shorthand description is “Authorization Noncompliance. Step #2 | Report the Scam to PayPal. 3 Fraud – Card-Present Environment. Code 4807: Fraudulent Card-Present Transaction. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. While every card system has its own particular exceptional arrangement of chargeback reason codes, the categories are fundamentally very similar. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. Be transparent about your products. 103. Chapter 2 1. October 2019 – All USA, Canada, and LAC merchants; all merchants in the AP (Asia Pacific) region and CEMA (Central and Eastern Europe, Middle East, and Africa). If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. 2. Solutions. 0: Changed report name from Downloadable Dispute Report to Case Report. Banks may issue a credit to an account holder at their discretion. ACH disputes pertain to various parties involved in an ACH transaction, which is an electronic funds transfer facilitated. 1 for Visa transactions, or reason code 4834 for Mastercard. 3. Acquirer Use of Message Reason Code 7623. Reason code 4541 - Recurring Payment. Resolution After you represent a chargeback, the next step is for the issuing bank to review any evidence that you have submitted and deliver a verdict. Fortunately, chargeback reason codes make it easy for merchants to understand the cause of chargebacks. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. Chargeback . What does the reason code of my chargeback mean? Whenever a payment is disputed, a dispute reason code is used by the issuer to let you and us know why the payment is charged back. The list of chargeback reason codes in this article. 1 – EMV Liability Shift 10. The shorthand description is “Goods/Services Not as Described. . These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. During this process, the representative of the institution examines the reasons’ list. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. "And if the merchandise was returned for late delivery, the issuer should wait 15 days after the return of the merchandise before filing a chargeback. Equally, U. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Updated Visa Reason Codes. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. Write a chargeback rebuttal letter (with sample template) 8 Ways to Prevent Chargebacks. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. Clearly differentiate between card-present and card-absent transactions by noting mail, phone, and internet. Chargeback management describes all of the ways in which merchants can deal with fraud and disputes that result in payment reversals. Transaction unauthorized make up 30% of all chargeback reason codes. It can range from 60 to 120 days from the billing date. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. Friendly fraud in the hospitality industry isn’t slowing down. Reason codes are very crucial to assist. Written over Chargeback Gurus. 4 – Counterfeit MerchandiseChargeback Reason Codes Page 2 of 5. A TC40 data claim occurs when a customer makes a fraud claim against a merchant. Every chargeback has a reason code associated with it. 2023 Consumer Attitudes Towards Chargebacks 7 Best Practices in Chargeback Mitigation Purchase Experience Checklist Hidden Costs of Chargebacks Chargeback Solution Buying Guide How to Win Chargebacks at Scale Buy Now Pay Later's Chargeback Problem Taking a "Bite" out of Friendly Fraud The Link Between Supply Chain Disruption and Fraud Reason. The new Visa CE 3. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. See moreWhat causes code AP chargebacks? Code AP chargebacks are often caused by a merchant failing to process a cancellation request from a customer or by a. Explaining Mastercard Reason Code 4859 - No Show/Addendum/ATM Dispute. . American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. Jan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. 4 Updated Discover chapter for April (2012) Enhancements Chapter 2 1. . This code applies when valid authorization for a transaction was required but not obtained, and the merchant processed the transaction anyway. Other Fraud—Card Present Environment. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity Chargeback reason codes. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing. 1. Category. 03B/RC for write-off reason codes. Chargeback Reason Codes by Mesh - 2023 Guide. 5 Visa Fraud Monitoring Program. Each chargeback reason code has its own set of specific documentation requirements so merchants should familiarize. Reason codes vary by card brand. Reason Code 53: Not as Described or Defective Merchandise. The chargeback can be for the total transaction amount or a lesser amount. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. 3: Goods or services were not as described: C31: RM: 13. BENEFITS AUTHORIZED AR = ADMINISTRATIVE REVIEW AT = ACCEPTED AS. As a merchant, you face the brunt of chargeback losses. Visa Code # MasterCard Code # Reason. Visa chargeback reason code 75 is filed as an honest mistake. If the order was genuinely not as described, then the cardholder has a case. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. What is Visa chargeback reason code 12. To do so: Tap the Activity tab on your Cash App home screen. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at some. What is a chargeback time limit? The chargeback response. Ethoca alerts can prevent chargebacks before they hit your bank account. 29 Reason Code 30: Services Not Provided or Merchandise Not. Below are some examples of more common reason codes. You need to understand that there are three fundamental reasons why customers file chargebacks: Criminal Fraud Dispute resulting from the actions of a criminal actor. 101. Return fraud happens when consumers bring an item (or items) back to you to request a refund in the form of store credit or cash. EMV Liability Shift Non-Counterfeit Fraud. About American Express chargeback reason codes. To prevent chargebacks from happening, you must know how chargebacks work and take. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective; American Express Reason Code C05 – Goods/Services Canceled; However, some reason codes are highly specific and apply only to a certain type of product, such as: Visa Reason Code 13. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. This process is called a chargeback. The start date for that window can vary, though. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. DD: Disallowed discount amount. 3 – Not as Described or Defective Merchandise/ Services 13 . MasterCard chargeback reason code 4540. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. For example, if a customer disputes a credit or debit card transaction with code 4837 (Mastercard’s code for “Fraudulent Multiple Transactions”), then the merchant should review their fraud. Reason Codes: 08 / 20 / 71 / 72 A card was used either before or after its valid date Never process a transaction on a card prior to, or after, the valid date. September 2011: 5. A chargeback reason code is just what it sounds like: A code indicating the reason a charge was disputed and a chargeback occurred. This step aims at identifying the chargebacks that are really due to criminal fraud, those associated with merchant errors, and those that are most likely due to friendly fraud. Reason codes are created by the major. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. All chargebacks start with a customer making a purchase in person, in an app, or online. This chargeback occurs when merchants do not adequately provide currency information. What should a chargeback response letter contain? There are several elements you will need to include when writing your chargeback response. These processing options activate the automatic write-off feature and enable you to establish write-off limits for both under- and overpayments. There’s no such thing as a good chargeback, but in-app purchase chargebacks can be especially pernicious because they can stack up so quickly. Friendly fraud is challenging for merchants because it’s tough to diagnose. If repeated chargebacks happen, you can be placed on a monitoring program, leading to higher processing fees and termination of your account. Every card brand has a unique set of chargeback reason codes banks must choose from. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. Chargeback companies can assist merchants in navigating these processes, and work with them to develop a comprehensive chargeback prevention strategy. If you did not receive the email, open Mave, Wave’s automated chatbot, and. Click the Update Chargeback link to edit the chargeback details. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. Simply search for your Visa chargeback reason codes, and learn why the chargeback was issued. Every friendly fraud chargeback will come bearing a reason code that specifies the nature of the cardholder’s claim. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. . It is important to identify and understand the root cause and take the necessary steps to dispute the chargeback. Following the Mastercard dispute guidelines, consumer dispute chargebacks are filed under reason code 4853 - Cardholder Dispute. 5%. AP. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. A chargeback can happen when a customer initiates a transaction dispute. UA02 – Fraud: Card Not Present Transaction. This ranges anywhere from roughly 60 to 90 days after purchase. This means that meticulous and organized record-keeping is essential for effective chargeback revenue recovery. 4 applies to eCommerce, whereas code 10. Not only do you need to know how long the timeline is, but you also need to know when the clock. Assemble Your Evidence. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. Reason Codes Category 4: Processing Errors. All ACH return reason codes consist of the letter “R” followed by two numbers (R01, R12, R22, etc. Retrieval Request/ Copy request Reason Codes. By entering your email, you agree to receive marketing emails from Shopify. Verification codes (AVS, 3D Secure 2. Solutions. A chargeback is a cancellation of a transaction. Fraudulent Activity. You should place a Code 10 call when. 10. According to a study released by Juniper Research, ecommerce businesses were projected to lose roughly $20 billion in 2021 due to fraud, an 18% increase over the $17. For best results, your chargeback win rate should be as close to 100% as possible. Here are some chargeback reason codes by card type. until 1 October 2017. The newer system is designed to. For example, if a store or distribution center receives 40 cases but the invoice is for 45 cases, a Code 22 will be issued for the 5 outstanding cases. 105. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. 4853 – Cardholder Dispute – Credit Not Processed. Last updated: October 15, 2019 . Chargeback Reason Code. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. In simple terms, a payment reversal is just what it sounds like: a reversal of a previous payment, most often referring to a credit card transaction. Chargeback Reason Codes by Industry. Check the chargeback reason code. The analysis should start with the chargeback reason codes, followed by a deeper analysis to identify the real root causes in case they differ. For example, you might get a chargeback on a Mastercard purchase where the reason code is "4853: Goods or services not provided. In Oracle Receivables you can create a chargeback against transactions to which you are applying a receipt. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. 0 initiative will enhance the taxonomy of fraud chargebacks, characterizing consumer disputes more exactly with a code for “I didn’t receive this” or “I canceled this three months ago, and they’re still billing me. Second, chargeback reason code 75, for “Transaction Not Recognized,” is going away. Step 1: The cardholder disputes a charge. Step 4: Card Network Collects Dispute Information. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 2. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. . 10. com But it’s important that you make sure: your full case ID is detailed in the document name and the subject. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. Once you know the reason code, you can investigate the transaction to determine whether. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. This is a fairly common chargeback reason that can. Discover: Reason Code 4755 Non-receipt of goods or services. Some disputes are filed because an unauthorized third party used the card, but many consumers dispute their own transactions for one reason or another. non_receipt: The buyer claims they didn't get the goods or services. Every chargeback has a reason code associated with it. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. However, they don’t address the reason why that chargeback was issued in the first place. 4, MasterCard 4837, AMEX F29, Discover UA02, and so on). Eliminate false positives. M49 Vehicle Rental – Theft or Loss of Use. 7 Reversals and Adjustments 124 1. Review the code to learn the reason for the chargeback and any other pertinent details. ). 3: Goods or services were not received: C08: RG: 4855: 13. the Airline cancelled the original ticket; That credit for duplicate charges was completed or multiple<br />. Each of the major card brands, including Visa,. Fight; Prevent; Get; Assets. Fraud UA01 Fraud – Card Present Transaction UA02 Fraud – Card Not Present Transaction UA05 Fraud – Chip Counterfeit Transaction UA06 Fraud – Chip and PIN. However, for simplification, they are divided into eight categories: Fraudulent activity; Authorization issues;. . prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. These codes are established by the payment brands to categorize the incoming dispute requests by reason. 1. For example, 100 e-commerce first presentment fraud chargebacks in the current month divided by 10,000 e-commerce transactions in theThe most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. 10. 6: Duplicate processing/Paid by other means. By entering your email, you agree to receive marketing emails from Shopify. For example, if a store or distribution center receives 40 cases but the invoice is for 45 cases, a Code 22 will be issued for the 5 outstanding cases. The credit will then appear on the cardholder’s statement as its own distinct. Terms and conditionsHow you respond is determined by the chargeback reason code: Embed This Graphic. 4 – Incorrect Account Number 12 . In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. There are also third-party tools available to conduct advanced analysis. According to our research, friendly fraud will represent six out of every ten chargebacks filed in North America by 2023. The most popular type of disputes of the chargeback category. 1 for Visa transactions, or reason code 4834 for Mastercard. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, AP automation is an approach to the AP process that involves using software solutions to create an efficient, digitized workflow for receiving, reviewing, and paying invoices. 9808 [email protected] using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). You must designate the write-off reason code for the system to use when you activate the automatic write-off feature. 15, 2021. 18167 US Highway 19 N Clearwater, FL 33764 877. A “No Authorization” code chargeback can also be the. American Express chargeback reason code C42. What Are the Time Limits for Mastercard Chargeback Arbitration? Starting from the date the chargeback representment was filed, issuing banks have 45 calendar days to file a pre-arbitration. Another thing you should bear in mind is that the card brand involved in the dispute can also change the reason code to suit new developments. S. Which is meant to know the reason for the dispute. If the merchant attempts to force a transaction through after the presentment window, the bank may respond with a “late presentment” chargeback. 4 Fraud – Card-Absent Environment. However, it is important to note that this reason code is based on the reason given by the customer to their bank. Reason code 04 pertains to your chargeback-to-transaction ratio and is the most common reason for being MATCHed. 3 is the less common version for card-present transactions. 102. The codes also appear on financial reporting associated with disputes. Then it chooses the most applicable code for a. The win rate for this particular reason code is extremely slim because they generally refer to fraud issues. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableChargeback guarantees usually carry some fine print—they may only cover certain chargeback reason codes, or only cover costs up to a certain dollar amount. Overview. 3: Goods or services were not received: C08: RG: 4855: 13. Additionally, one clearing transaction. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. They are provided to the merchant by the issuing bank, and they help all involved parties categorize disputes and determine next steps. The terminal action codes are in Table 122 of the 4. This may include information about the. . Reason Code 12. FAQ: What is Chargeback Representment?. It can range from 60 to 120 days from the billing date. . 10. You can request a chargeback from the bank that issued the card If: The transaction was unauthorized. It is subject to change and may not include every currently known dispute reason code. 1 Original Credits 126 1. . The merchant's evidence must demonstrate that this claim is false. 4853 – Cardholder Dispute – Goods or. As part of its move to support card-not-present merchants and airlines, Visa made changes to the compelling evidence requirements for four key reason codes: Reason Code 30: Services Not Provided or Merchandise Not Received. processed the transaction correctly. AP Asia Pacific (AP) CEMEA Central Europe, Middle East, and Africa (CEMEA)Updated August 23, 2023. Feel free to submit topic suggestions, questions or requests for advice to:. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason. Below is a list of Mastercard chargeback codes used in eCommerce. UA05 – Fraud: Chip Card Counterfeit Transaction. Specify the default reason code to. . that the transaction was either approved online by the issuer or offline by the chip. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. Chargeback prevention strategies vary based on the reason for the dispute. 3. Chargeback Reason Codes Visa. For example, if there was a scheduled delivery date for the order, then the timeframe starts on that date. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. compliance process depending on whether a chargeback right exists. The sales receipt and/or date and amount of the authorization if other than the transaction date. . txt) or read online for free. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. Cardholder-Activated Terminal (CAT) 3 Device. They can also be caused by a merchant failing to process a cancellation promptly. ©Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRThese chargebacks occur to resolve chargeback-related disputes between network members. Service Dispute. Database of chargeback reason codes; Report with annual stats and trends; Guides with templates, samples, and examples; If you have specific questions about chargebacks, chargeback tools, or how Midigator helps manage risk without the accompanying headaches, feel free to reach out to our team of experts. 4846 — Incorrect Currency Code. EMV Liability Shift Counterfeit Fraud. However, the 30 day waiting period can be waived if you’ve. 4853:About American Express chargeback reason codes. Reason codes for chargebacks are assigned by issuing banks at the time of their creation, depending on the nature of their occurrence. Having a Lax Attitude Toward Industry Rules & Regulations. Updated Disputes/Chargeback Policy Coming April 2024Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. Values are: Blank: Use the receipt G/L date. This can be transaction receipts, proof of. This reason code is used when the cardholder claims that their card was used fraudulently without their permission. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. And according. Issuer Acquirer Dispute Pre-arbitration Valid Pre-arbitration response Final ruling Arbitration 20 days* 20 days* 10 days*Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. 7: Defective goods and services: C32: RM: 13. • process inventory transfers and, optionally, adjust the inventory “off the books”. 2023 Consumer Attitudes Towards Chargebacks. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Chargeback Reason Codes (03B/CB) You must assign a chargeback reason code (03B/CB) to explain the reason for entering chargeback for the invoice. There are two parts to this. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. Merchants who believe they have received an invalid chargeback under reason code 12. The tickets were held at the box office, and no signature, swipe or imprint. You can learn more about each one by visiting the Mastercard Chargeback Guide. CLAIM DEBIT VNDR-AP APPLIED CARRIER CLAIM AP Forms,. The reason code will give you an idea why the payment is disputed. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. Dispute Reason Code: A specific code associated with the reason given by the buyer for initiating the chargeback. It is associated with a chargeback reason code, and it is specific per Card Scheme. Chargeback reason code 11. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. The chargeback can be for the total transaction amount or a lesser amount. 2 – EMV Liability Shift Non-Counterfeit Fraud. 0 etc. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. While obtaining authorization approval is usually. 02/10/16 Added Debit Chargeback Reason Codes. most common reason codes for recurring merchants include: 7. Chargeback Reason Codes. . The merchandise was as described or was not defective. Visa Chargeback Life Cycle. In all, there are four major categories of Chargeback Reason Codes. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andCode 13. 8. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. Code 70: Co-Op Allowance. The card network then notifies the merchant’s acquiring bank about the chargeback and passes along all the collected information. Next Page. 1. Any chargeback that is received without a reason code will be assigned a default code of 53. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. Vantage HouseOn that note, below are some vendor missteps that could result in Visa reason code 13. A reason code or a chargeback reason code is a string of symbols (numbers and letters).